Customer Service
When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
How can I track the status of my package?
When your order ships, you will receive a confirmation email containing tracking information.
You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).
If you do not have a Ralph Lauren account yet, set one up under My Account.
If you do not wish to create an account, you can track your order by entering your order number, email address and billing post code under Track Your Order.
What does it cost to ship my order?
Please click on the flag icon at the top of our homepage and select your delivery country. *
Shipping costs are calculated automatically at checkout and depend on:
- Destination country
- Size/weight of the package
- Shipping method selected
We offer several different shipping methods. The prices for each available option will be displayed at checkout.
* If you cannot see your country listed, then it is likely that we do not currently ship there.
What carrier do you use to ship your orders?
We ship via UPS or DHL dependent on your ship to country.
UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M. If you are not available to accept your package on the first delivery attempt, your order will be delivered to a UPS Access Point and the tracking will be updated with these details.
DHL delivers packages Monday through Friday from 9 A.M. to 5 P.M
Both may require a signature, so please select a delivery address where you will be present at the time of delivery.
Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.
You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
Where do you ship to?
Currently, we offer shipping throughout EMEA. You can find and select your location on our Country Selector. Additionally, we do have Ralph Lauren stores all over the world.
Do I need to pay duties & taxes?
Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:
- Country of origin of the purchased product
- Local VAT rates
- Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed.
All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Sustainable Products Packaging
Ralph Lauren is happy to present to you a series of sustainable products - the perfect combination of style and care for the environment.
All our sustainable items come in 100% recyclable packaging, and with no paperwork included. For this reason, if you wish to return the item you purchased, please use our Online Returns Service to obtain a pre-paid label.
Do you offer gift packaging?
We are currently not able to offer gift packaging to all shipping destinations. If the option is available to your order, you will see this at the checkout.
Do you have sizing guidelines?
Please use the following guidelines along with a fabric tape measure to be certain you’re ordering the right size. When taking your measurements, wear little or no clothing.
Waist - Measure around your natural waistline, keeping the tape comfortably loose.
Hips - Stand with your heels together and measure around the fullest part of your hips.
Chest - Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.
Neck - Measure around the middle of neck (at the Adam’s apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
Inseam - With the appropriate shoes on, measure from your crotch to your desired pant length.
Do you have size charts?
As sizes across our brands vary, we offer size charts for all clothing to help you find the best fit. Click on the “Size Chart” link on any item’s product page for the most accurate/specific size information.
Product Care
Ralph Lauren recommends that you follow the specific instructions as listed on the care label attached to each garment. For product-specific information, please visit our website and view the Details tab about that item.
Please note that certain information, including care and/or wash instructions, may not be available for every product.
How to clean my Jewelry?
To clean your Jewelry please follow the steps below:
- Use slighty hot water for the cleaning
- We do not recommend using a brush
- Dry your jewelry completely before polishing them using a jewelry cloth (specific and suitable)
What is the returns policy?
RETURN POLICY
If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within fourteen (14) days of receipt of item(s) to obtain a refund by following the steps outlined below.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are faulty, certain products cannot be returned:
• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.
We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.
How do I make a return?
To start your free online return click here
Is there a charge for making a return?
No. We offer a pre-paid return label free of charge through our online returns process.
How long does it take for a refund to be issued?
Please allow up to 14 business days for us to receive and process your return. This is due to the length of time it takes for the parcel to reach our warehouse, the quality control checks and the time for the bank to process the refund. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.
Can I exchange my order?
We are currently not able to process online exchanges. If you need a different size or item, you may place a new order online.
Can I return my online order in a store?
Products purchased online at Ralph Lauren cannot be returned to a Ralph Lauren store or any other point of sale. For your convenience, we have provided a fast and reliable returns process. Please use the online returns portal to create your return to ensure the timely credit of the cost of your merchandise.
Please note that products purchased from Ralph Lauren stores and other point of sale must be returned to a store in person.
How do I cancel my order?
Please note that once you place an order at Ralph Lauren, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.
Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.
To cancel your purchase, you must clearly inform us of your decision to cancel you contract by sending us an e-mail here or by calling our Customer Assistance giving us details about the items ordered and their delivery date. You may also use model cancellation form provided below but it is not mandatory.
Model Cancellation Form
Model Cancellation Form
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date |
We will process your refund or credit within fourteen (14) days of receipt of the cancellation notice.
How long are items held in the shopping bag?
When you are shopping at Ralph Lauren and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.
What payment methods do you accept?
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
Are all prices on the website including VAT?
Yes. All prices displayed at our webstore are VAT inclusive
How do I use promotion codes for my order?
Promotional Code redemption is easy and seamless:
Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive). Click "Apply".
If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order can be accepted.
Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.
Ralph Lauren Pricing Guarantee
RALPHLAUREN.EU PRICING GUARANTEE
If Ralph Lauren makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.
Please contact us to request credit for a price difference or obtain further details.
We work hard to ensure the accuracy of pricing at RalphLauren.eu, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, RalphLauren.eu shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.
How does PayPal work?
PayPal option is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the web site and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
Will I get charged for Customs Duty and Taxes?
Applicable sales tax (including customs duty and taxes) will be included on the price of all orders based on shipping address. Please make sure you place your order at the Ralph Lauren site where your address is located. You can change the country by clicking on the world icon at the top right of our page.
Where can I purchase a gift card?
Ralph Lauren Gift Cards can be purchased in participating stores. These are physical gift cards which are credit-card sized that can be given to the recipient. Gift Cards at this time cannot be used online.
Terms and Conditions
These terms and conditions apply to Ralph Lauren gift cards ("Ralph Lauren Gift Cards") which can be purchased, redeemed and used exclusively in participating Ralph Lauren stores in Europe ("Participating Stores").
Your use of the Ralph Lauren Gift Card constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Ralph Lauren Gift Card is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.
Can I create my own address book?
When you register online you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).
Are there benefits if I register?
When you register online you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).
How do I reset my password?
If you have forgotten your password, please click the Forgot Password link on the My account page.
Where can I check my order status?
Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.
If you have a registered account, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the tracking number.
You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.
Storing Credit Card Information
Please refer to Global-E Privacy Policy and Terms of Sale
Order History
Order Status
Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.
If you have a registered account with Ralph Lauren it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the DHL tracking number.
You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.
Shipping Status
You will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on the tracking number takes you directly to the DHL Website, where you can follow the progress of shipments.
If you do not have a Ralph Lauren account yet, set one up at My account.
For assistance with your order please do not hesitate to Contact Us.
Privacy Notice
Corporate Responsibility Report
Please click here for our Corporate Responsibility Report.
Investor Relations
Operating Guidelines
RALPH LAUREN OPERATING GUIDELINES
RALPH LAUREN CORPORATION and its affiliates and subsidiaries (including CHAPS and CLUB MONACO) are dedicated to conducting our operations throughout the world on principles of ethical business practices and the recognition of the dignity of their employees. We expect our business partners and their suppliers, product suppliers, material and trim suppliers, service providers, and subcontractors to respect and adhere to our guidelines and to all applicable laws and regulations in the operation of their business. If the Company’s Guidelines or Policies conflict with a law, the highest standard shall prevail.
Our business partners and their affiliates must be transparent in all record keeping and embrace a fundamental effort toward operational efficiencies, social compliance, environmental sustainability and continuous improvement.
- LEGAL AND ETHICAL STANDARDS
Our Suppliers must comply with all international, national and local laws including but not limited to: International Trade, Hazardous Substances, Product Safety, Anti-bribery, Conflicts of Interest, Labor and Intellectual Property.
International Trade Compliance – Suppliers must comply with all applicable international laws relating to the import and export of products including country of origin labeling and product labeling. Suppliers are expected to participate in the Customs-Trade Partnership Against Terrorism Program (C-TPAT) as directed by the US Department of Homeland Security for all products and services.
Product Safety and Continuing Hazardous Substances Guarantee – Suppliers must comply with applicable laws and regulations relating to product safety and hazardous substances for the state and the country of sale. We abide by the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.
Conflicts of Interest / Anti-Bribery – Suppliers shall never offer or except, either directly or indirectly, compensation of any value (gifts, discounts, services, loans, payments) to or from any Ralph Lauren employee or affiliate, service provider or to government or political officials.
Subcontracting – Suppliers may only subcontract to preapproved suppliers for manufacturing or services according to our corporate requirements. Suppliers are responsible for ensuring that their subcontracted suppliers meet the same criteria herein. We have zero tolerance for unapproved and/or unauthorized subcontractors.
- LABOR STANDARDS
Employment Relationships – All engagement and employment of work must be strictly voluntary. Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of schemes designed to circumvent national or local wages, benefits or other labor laws. Suppliers should use temporary contracts only when absolutely necessary and to gradually provide permanent employment.
Wages and Benefits - Suppliers must comply with all laws regulating national and local wages, overtime compensation, and legally mandated benefits. Wage and benefit policies must be consistent with prevailing national standards. Wages should be paid timely and include a wage calculation for each pay period.
Working Hours – All regular and overtime hours must be voluntary and in accordance with national laws. Employees must not be required to work excessive working hours and overtime and have at least one day off in seven.
Transparent Record Keeping – We have zero tolerance for incomplete record keeping. We expect that all record keeping will be accurate and transparent at all times.
Health and Safety – Suppliers must ensure that their employees are provided a safe and healthy work environment. Workers are not subject to unsanitary or hazardous living or working conditions. Supplier-provided housing facilities shall be in a separate building and not attached to factory or warehouse facilities. Every supplier has an obligation to building and fire safety and must practice emergency evacuations regularly and inspect exit doors for proper emergency use several times daily.
Child Labor - Suppliers must not use child labor, defined as employees under the age of 16. Employees between the ages of 16 and 18 should not be subject to night work or hazardous work. Apprenticeship programs will be reviewed on an individual basis.
Freedom of Association - Suppliers should respect the legal rights of employees to freely, and without harassment, participate in organizations of their choice and to bargain collectively. Where the right to freedom of association and collective bargaining is restricted under law, the supplier allows the development of parallel means for independent and free association and bargaining. Workers who have made the decision to participate in such organizations shall not be the object of discrimination or disciplinary actions. Representatives of the organizations shall have access to their members under conditions of local laws or mutual agreement between the employer and the organization.
Forced or Bonded Labor - Suppliers will not work with or arrange for purchase of any materials or services that supports or utilizes forced labor, bonded labor, or labor obtained through human trafficking, coercion or slavery. All labor must be strictly voluntary.
Disciplinary Practices - Suppliers will not employ any form of physical or mental coercion, or punishment or monetary fines against employees.
Discrimination and Harassment - Suppliers will not practice any form of discrimination or harassment in hiring and employment, including pay, based on race, color, religion, sex, gender, sexual orientation, age, marital status, disability, and ethnic or national origin or any other characteristic protected by law.
- ANIMAL WELFARE AND ENVIRONMENTAL STANDARDS
Our Suppliers must embrace a fundamental concern for animal welfare and for environmental protection and conduct their operations consistent with local and internationally recognized environmental laws and best practices. They must also operate and source in such a manner that respects the environment and local communities, with particular concern to avoid deforestation, pollution, habitat loss and rising greenhouse gas emissions.
Animal Sourcing Principles – Suppliers must share our commitment to principles, practices and regulations that require animals in our supply chain to be treated ethically and humanely. We expect suppliers to comply with the Five Animal Freedoms in the care of any animals.
Environmental Permits - Suppliers must comply with all applicable environmental laws and regulations in the country where they operate. All relevant licenses and permits must be current.
Wastewater Management – Suppliers should strive to use water efficiently. All discharges of wastewater must be in compliance with relevant local laws or Business for Social Responsibility Guidelines.
Waste Management – Suppliers should strive to minimize waste and have procedures in place to properly dispose of both hazardous and nonhazardous waste.
Chemical Management – Chemicals must be properly stored and labelled. Chemicals used in our product must comply with the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.
Last Revision: May 2019
Terms of Sale
Global-E Terms of Sale
Last modified: March 2022
Global-e NL B.V. (“Global-e”) is Ralph Lauren Europe Sàrl’s and StarMe FZCO’s international sales facilitation and fulfilment partner and will be the company that you contract with for orders placed from the websites listed below for shipping to the identified countries. Global-e will take your payment and approved carriers will deliver your orders.
Please read Global-e’s Terms of Sale carefully before you make any purchase from the websites below.
Territory | Website |
The United Arab Emirates | ralphlauren.global/ae |
Kuwait | ralphlauren.global/kw |
Lebanon | ralphlauren.global/lb |
Oman | ralphlauren.global/om |
Qatar | ralphlauren.global/qa |
Bahrain | ralphlauren.global/bh |
Kingdom of Saudi Arabia | ralphlauren.global/sa |
Terms of Use
TERMS OF USE
Last modified: March 2022
Terms of Use
Please read the following terms and conditions (the "Terms of Use") carefully before using this Ralph Lauren website (the "Website"). By accessing the Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Service for future reference.
This Website is operated by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CHE-109.810.419. Our registered address is 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 109.810.419.
In these Terms of Use the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.
Registration
You do not have to register to use the Website but may choose to register to purchase goods via the Website. There are advantages in registering and creating an account with us. Not only will shopping be easier, but your experience with us will become more personalised over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information. Please note that Ralph Lauren respects your concerns about privacy and recognize the importance of being transparent on how we handle the personal information you provide us. Please read our Privacy Notice for more information.
Your Information
You agree that the information you provide to us will be true, accurate, current and complete in all respects. You also agree to notify us of any changes in this information. All personal information you provide to us when you use the Website will be used in accordance with our Privacy Notice, which is incorporated into these Terms of Use.
Products and Colours
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on https://www.ralphlauren.co.uk/en/stores in order to find the nearest store.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
Terms of Sale
The information on this Website does not constitute a binding offer to sell the products described on the Website. All purchases made via the Website are subject to our Terms of Sale(unless indicated otherwise on the checkout page)..
Ownership of Website Materials
All content on this Website including, without limitation, text, designs, graphics, logos, icons, images, films, audio clips, downloads, interfaces, code and software ("Website Material") is owned by or licensed to Ralph Lauren or our affiliates and is protected by copyright, trademark and other applicable laws. Your use of the Website does not entitle you to any intellectual property rights or any other rights in the Website Material, other than the limited rights of use granted to you pursuant to these Terms of Use.
All trademarks, logos, service marks and trade names displayed on this Website are registered and/or unregistered trademarks of Ralph Lauren, its affiliates (including without limitation Ralph Lauren Media LLC and Ralph Lauren Corporation), their respective licensors or content providers, or other third parties. All of these trademarks, logos and service marks are the property of their respective owners. Nothing on this Website shall be construed as granting any license or right to use any trademark, logo or service mark displayed on the Website without the owner's prior written permission, except as otherwise described in these Terms of Use. Ralph Lauren and our affiliates reserve all rights not expressly granted in and to the Website and the Website Material.
Your use of the Website
You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.
You may not use contact information provided on the Website for unauthorised purposes, including marketing. You agree not to interrupt or attempt to interrupt the operation of the Website in any way - including through the use of any hardware or software intended to damage or interfere with the proper working of the Website - or to intercept any data (including personal information) transmitted via the Website.
Ralph Lauren reserves the right to restrict or terminate your access to, or use of, the Website or any feature or part of it at any time if you breach the Terms of Use or for any other reason whatsoever without notice. Termination or limitation of your access or use will not waive or affect any other right or relief to which Ralph Lauren may be entitled, at law or in equity.
Material You Submit
You may not use this Website to upload to, distribute or otherwise publish any content that:
• infringes any rights of third parties, including without limitation their intellectual property rights;
• breaches any applicable local, national or international law or regulation;
• is fraudulent, or has any fraudulent purpose or effect;
• is contrary to public policy and/or accepted moral standards, including without limitation: pornographic or sexually explicit images; obscene or offensive messages; material which is defamatory or libellous of any person or which is invasive of their privacy or publicity rights; material harmful to minors; material likely to incite crimes or offences; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material promoting computer piracy or any other criminal offence; anything likely to harass, upset, embarrass or alarm another person or cause them to harm themselves; or any material likely to misrepresent your identity or impersonate another person (including by submitting material intended to give the impression that it is originated by Ralph Lauren or any other person);
• contains among others things and without limitation viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or any computer software or hardware;
• acts contrary to Ralph Lauren's interests, in particular by modifying, damaging, or overloading the Website;
• is inconsistent with reasonable use of the Website (for example by submitting the same material repeatedly); or
• promotes any commercial activity whatsoever, for example by sending promotional or advertising messages or spam.
In the event you submit any material via the Website:
• .you warrant that you own or otherwise control all the rights (including all intellectual property rights) to such material, and that such material complies in all respects with these Terms and Use;
• you grant Ralph Lauren and its affiliates and agents a non exclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media; and
• you acknowledge that we have no obligation of confidentiality in relation to any material you submit to us.
Links
This Website may contain links to other websites, some of which are operated by Ralph Lauren or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites
Neither you nor any third party acting on your behalf may link to any page of this Website.
You or third parties acting on your behalf may not (i) use our proprietary marks and logos (including without limitation "Polo", "Ralph Lauren", "Polo Ralph Lauren", Lauren" and "Denim & Supply") as meta tags or any other "hidden text"; or (ii) use framing technology to enclose any content included on the Website, without our prior written consent.
Infringement Notice
We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:
Ralph Lauren Europe Sàrl. Atencion: IP and Brand Enforcement Director, 24 Route de la Galaise, 1228 Plan-les-Ouates Suisse. Email : Brand.Protection@ralphlauren.com
In order for us to more effectively assist you, the notification must include all of the following:
• a description of the copyrighted work you claim has been infringed;
• information reasonably sufficient to locate the material in question on the Website;
• your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Ralph Lauren to contact you;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
• a signed statement by you confirming that all of the information in your notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Ralph Lauren reserves the absolute right to remove any material from the Website in it sole discretion at any time.
Disclaimer
The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.
Ralph Lauren provides you with access to the Website on the basis that, to the maximum extent permitted by law, we exclude all warranties, representations, conditions and other terms of any kind (including, without limitation, any warranty that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely.
Liability
Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.
Nothing in these Terms of Use excludes or limits any person's liability for death or personal injury arising from their own negligence, nor any person's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms of Use affects your statutory rights as a consumer.
Indemnification
You agree to indemnify and to keep indemnified Ralph Lauren, our affiliates and their respective officers, directors, employees, contractors, agents, licensors, service providers, sub-contractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, (including reasonable legal fees) arising or resulting from your use of the Website and any violation of these Terms of Use. Ralph Lauren reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate fully with Ralph Lauren in the defense of such matter.
Governing Law and Jurisdiction
These Terms of Use shall be governed and construed in accordance with Swiss law. Disputes arising under or in connection with these Terms of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Geneva.
If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
General
These Terms of Use, as supplemented by any additional documents referred to in them and any policies or rules posted on this Website, constitute the entire agreement and understanding between you and Ralph Lauren with respect to the subject matter and supersede all prior communications (oral or in writing) between you and us.
We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Website. Accordingly, you should check the date of these Terms of Use (which appears at the top of this page) and review any changes since the last version. Your continued use of this Website following the posting of changes to these Terms of Use or other policies means you accept the changes.
If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.
Clause headings are for convenience only and do not affect the interpretation of these conditions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Use will not be interpreted as a waiver of our rights or remedies.
You may not transfer any of your rights or obligations under these Website Terms of Use without our prior written consent. We may transfer any of our rights or obligations under these Website Terms to any of our subsidiaries or affiliates or any third party designated by Ralph Lauren.
How to Contact Us
If you have any questions, comments or complaints about these Terms of Use or this Website, please contact us at the customer service number posted on our Website.
Thank you for visiting our Website.
Help
Our Customer Assistance team are available to help by clicking here and selecting what your query is regarding.
Our team aim to respond within 48 hours.
- Sunday to Friday from 08.00 to 21.00 CET
- Saturday – Closed