Customer Service

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

Our delivery options available are:

•    delivered at a home/work address
•    delivered in a store close to you
•    delivered to a UPS access point

You can select your desired delivery option when at the checkout.

When your order ships, you will receive a confirmation email containing tracking information.

You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).

If you do not have a Ralph Lauren account yet, set one up under My Account.

If you do not wish to create an account, you can track your order by entering your order number, email address and billing post code under Track Your Order.

Please click on the flag icon at the top of our homepage and select your delivery country. *

Shipping costs are calculated automatically at checkout and depend on:

1. Destination country
2. Size/weight of the package
3. Shipping method selected

We offer several different shipping methods.

The prices for each available option will be displayed at checkout.

* If you cannot see your country listed, then it is likely that we do not currently ship there.

We ship via UPS or DHL dependent on your ship to country.

UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M. If you are not available to accept your package on the first delivery attempt, your order will be delivered to a UPS Access Point and the tracking will be updated with these details.

DHL delivers packages Monday through Friday from 9 A.M. to 5 P.M 

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Currently, we offer shipping throughout EMEA. You can find and select your location on our Country Selector. Additionally, we do have Ralph Lauren stores all over the world. 

Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:

1. Country of origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities.

Our landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed. 

All you need to do is prepay the duties at our checkout.

If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes.

For any further questions regrading duties and taxes, please click here 

Ralph Lauren is happy to present to you a series of sustainable products - the perfect combination of style and care for the environment.

All our sustainable items come in 100% recyclable packaging, and with no paperwork included. For this reason, if you wish to return the item you purchased, please use our Online Returns Service to obtain a pre-paid label.

We are currently not able to offer gift packaging to all shipping destinations. If the option is available to your order, you will see this at the checkout.

ALTERATIONS IN RALPH LAUREN STORES

We offer complimentary alterations on full-price Purple Label and/or Collection apparel.

Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up to 20 days. 

Complimentary alterations are not offered for:

•Items purchased on sale or with a promotional discount code 

Please use the following guidelines along with a fabric tape measure to be certain you’re ordering the right size. When taking your measurements, wear little or no clothing.

Waist - Measure around your natural waistline, keeping the tape comfortably loose.

Hips - Stand with your heels together and measure around the fullest part of your hips.

Chest - Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

Neck - Measure around the middle of neck (at the Adam’s apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

Inseam - With the appropriate shoes on, measure from your crotch to your desired pant length.

As sizes across our brands vary, we offer size charts for all clothing to help you find the best fit. Click on the “Size Chart” link on any item’s product page for the most accurate/specific size information.

Ralph Lauren recommends that you follow the specific instructions as listed on the care label attached to each garment. For product-specific information, please visit our website and view the Details tab about that item.

Please note that certain information, including care and/or wash instructions, may not be available for every product.

Sign up to "Notify me" function on the product page so you can receive up-to-date information via email if the product becomes available again!

To clean your Jewelry please follow the steps below:

- Use slighty hot water for the cleaning

- We do not recommend using a brush

- Dry your jewelry completely before polishing them using a jewelry cloth (specific and suitable)

Click here to enquire with our Customer Service centre.

Click here to learn more

RETURN POLICY

If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are faulty, certain products cannot be returned:

• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.

We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.

To start your free online return click here

We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable.

1.Please contact the watch specialist of our Flagship store in London (UK residents) or Paris (all European residents) to arrange the return.

RALPH LAUREN LONDON 
No.1 New Bond Street
London, W1S 3RL
DL-NewBond-WatchReturn@RalphLauren.com
Tel : +44 20 7535 4600

RALPH LAUREN ST-GERMAIN
173 Boulevard St-Germain
75006 Paris
DL-StGermain-WatchReturn@RalphLauren.com
Tel : +33 1 44 77 77 00

2.The store watch specialist will arrange a carrier to collect your watch/jewelry on a weekday convenient for you.
3.Please return the watch/jewelry using the original shipping box and packing materials.
4.Please also include a copy of your invoice, and any related accessories supplied with the watch/jewelry (such as warranty card).
5.Please note that if any tag has been removed, the watch or jewelry will not be refunded. The product should be returned in pristine conditions.Earrings can’t be returned due to hygienic reasons.
6.For any additional information, please refer to the return policy on www.ralphlauren.eu/returns

No. We offer a pre-paid label free of charge through our online returns process.

Please allow up to 14 business days for us to receive and process your return. This is due to the length of time it takes for the parcel to reach our warehouse, the quality control checks and the time for the bank to process the refund. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.

We are currently not able to process online exchanges. If you need a different size or item, you may place a new order online.

Products purchased online at Ralph Lauren cannot be returned to a Ralph Lauren store or any other point of sale. For your convenience, we have provided a fast and reliable returns process. Please use the online returns portal to create your return to ensure the timely credit of the cost of your merchandise.

Please note that products purchased from Ralph Lauren stores and other point of sale must be returned to a store in person.

Please note that once you place an order at Ralph Lauren, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

To cancel your purchase, you must clearly inform us of your decision to cancel you contract by sending us an e-mail here or by calling our Customer Assistance giving us details about the items ordered and their delivery date. You may also use model cancellation form provided below but it is not mandatory.

Model Cancellation Form

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date

 

We will process your refund or credit within fourteen (14) days of receipt of the cancellation notice.

 

When you are shopping at Ralph Lauren and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.

Yes. All prices displayed at our webstore are VAT inclusive

Promotional Code redemption is easy and seamless:

Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive). Click "Apply".

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order can be accepted.

Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.

RALPHLAUREN.EU PRICING GUARANTEE

If Ralph Lauren makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee.

Please contact us to request credit for a price difference or obtain further details.

We work hard to ensure the accuracy of pricing at RalphLauren.eu, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, RalphLauren.eu shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.

PayPal option is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the web site and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

Applicable sales tax (including customs duty and taxes) will be included on the price of all orders based on shipping address. Please make sure you place your order at the Ralph Lauren site where your address is located. You can change the country by clicking on the world icon at the top right of our page.

Ralph Lauren Gift Cards can be purchased in participating stores. These are physical gift cards which are credit-card sized that can be given to the recipient.

Terms and Conditions
These terms and conditions apply to Ralph Lauren gift cards ("Ralph Lauren Gift Cards") which can be purchased, redeemed and used exclusively in participating Ralph Lauren stores in Europe ("Participating Stores").

Your use of the Ralph Lauren Gift Card constitutes acceptance of these terms and conditions. Please read these terms and conditions carefully and keep a copy for your records. The Ralph Lauren Gift Card is not a credit, debit or charge card, and cannot be used for commercial purposes including in connection with any marketing, advertising or other promotional activities.

When you register online you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

When you register online you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

If you have forgotten your password, please click the Forgot Password link on the My account page.

Please refer to Global-E Privacy Policy and Terms of Sale

Order Status

Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

If you have a registered account with Ralph Lauren it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the DHL tracking number.

You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.

Shipping Status

You will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on the tracking number takes you directly to the DHL Website, where you can follow the progress of shipments.

If you do not have a Ralph Lauren account yet, set one up at My account.

For assistance with your order please do not hesitate to Contact Us.

For Global-E Privacy Policy, click here.

Please click here for our Corporate Responsibility Report.

Ralph Lauren investor Relations

RALPH LAUREN OPERATING GUIDELINES

RALPH LAUREN CORPORATION and its affiliates and subsidiaries (including CHAPS and CLUB MONACO) are dedicated to conducting our operations throughout the world on principles of ethical business practices and the recognition of the dignity of their employees. We expect our business partners and their suppliers, product suppliers, material and trim suppliers, service providers, and subcontractors to respect and adhere to our guidelines and to all applicable laws and regulations in the operation of their business.   If the Company’s Guidelines or Policies conflict with a law, the highest standard shall prevail. 

Our business partners and their affiliates must be transparent in all record keeping and embrace a fundamental effort toward operational efficiencies, social compliance, environmental sustainability and continuous improvement.

1. LEGAL AND ETHICAL STANDARDS

Our Suppliers must comply with all international, national and local laws including but not limited to:  International Trade, Hazardous Substances, Product Safety, Anti-bribery, Conflicts of Interest, Labor and Intellectual Property.  

International Trade Compliance – Suppliers must comply with all applicable international laws relating to the import and export of products including country of origin labeling and product labeling. Suppliers are expected to participate in the Customs-Trade Partnership Against Terrorism Program (C-TPAT) as directed by the US Department of Homeland Security for all products and services.

Product Safety and Continuing Hazardous Substances Guarantee – Suppliers must comply with applicable laws and regulations relating to product safety and hazardous substances for the state and the country of sale. We abide by the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.

Conflicts of Interest / Anti-Bribery – Suppliers shall never offer or except, either directly or indirectly, compensation of any value (gifts, discounts, services, loans, payments) to or from any Ralph Lauren employee or affiliate, service provider or to government or political officials.

Subcontracting – Suppliers may only subcontract to preapproved suppliers for manufacturing or services according to our corporate requirements.  Suppliers are responsible for ensuring that their subcontracted suppliers meet the same criteria herein. We have zero tolerance for unapproved and/or unauthorized subcontractors.

2. LABOR STANDARDS

Employment Relationships – All engagement and employment of work must be strictly voluntary.  Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of schemes designed to circumvent national or local wages, benefits or other labor laws.  Suppliers should use temporary contracts only when absolutely necessary and to gradually provide permanent employment.

Wages and Benefits - Suppliers must comply with all laws regulating national and local wages, overtime compensation, and legally mandated benefits.  Wage and benefit policies must be consistent with prevailing national standards.  Wages should be paid timely and include a wage calculation for each pay period.

Working Hours – All regular and overtime hours must be voluntary and in accordance with national laws. Employees must not be required to work excessive working hours and overtime and have at least one day off in seven.

Transparent Record Keeping – We have zero tolerance for incomplete record keeping.  We expect that all record keeping will be accurate and transparent at all times.

Health and Safety – Suppliers must ensure that their employees are provided a safe and healthy work environment.  Workers are not subject to unsanitary or hazardous living or working conditions.  Supplier-provided housing facilities shall be in a separate building and not attached to factory or warehouse facilities.  Every supplier has an obligation to building and fire safety and must practice emergency evacuations regularly and inspect exit doors for proper emergency use several times daily.

Child Labor - Suppliers must not use child labor, defined as employees under the age of 16.  Employees between the ages of 16 and 18 should not be subject to night work or hazardous work. Apprenticeship programs will be reviewed on an individual basis.

Freedom of Association - Suppliers should respect the legal rights of employees to freely, and without harassment, participate in organizations of their choice and to bargain collectively.  Where the right to freedom of association and collective bargaining is restricted under law, the supplier allows the development of parallel means for independent and free association and bargaining.  Workers who have made the decision to participate in such organizations shall not be the object of discrimination or disciplinary actions.  Representatives of the organizations shall have access to their members under conditions of local laws or mutual agreement between the employer and the organization.

Forced or Bonded Labor - Suppliers will not work with or arrange for purchase of any materials or services that supports or utilizes forced labor, bonded labor, or labor obtained through human trafficking, coercion or slavery.  All labor must be strictly voluntary. 

Disciplinary Practices - Suppliers will not employ any form of physical or mental coercion, or punishment or monetary fines against employees.

Discrimination and Harassment - Suppliers will not practice any form of discrimination or harassment in hiring and employment, including pay, based on race, color, religion, sex, gender, sexual orientation, age, marital status, disability, and ethnic or national origin or any other characteristic protected by law.

3. ANIMAL WELFARE AND ENVIRONMENTAL STANDARDS

Our Suppliers must embrace a fundamental concern for animal welfare and for environmental protection and conduct their operations consistent with local and internationally recognized environmental laws and best practices.  They must also operate and source in such a manner that respects the environment and local communities, with particular concern to avoid deforestation, pollution, habitat loss and rising greenhouse gas emissions.

Animal Sourcing Principles – Suppliers must share our commitment to principles, practices and regulations that require animals in our supply chain to be treated ethically and humanely. We expect suppliers to comply with the Five Animal Freedoms in the care of any animals.

Environmental Permits - Suppliers must comply with all applicable environmental laws and regulations in the country where they operate.  All relevant licenses and permits must be current.

 

Wastewater Management – Suppliers should strive to use water efficiently. All discharges of wastewater must be in compliance with relevant local laws or Business for Social Responsibility Guidelines.

Waste Management – Suppliers should strive to minimize waste and have procedures in place to properly dispose of both hazardous and nonhazardous waste.

Chemical Management – Chemicals must be properly stored and labelled.  Chemicals used in our product must comply with the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.

Last Revision: May 2019

Terms of Sale

Last modified: June 2024

Terms of Sale These provisions apply to purchases of products on the following websites:

Territory	Website
Algeria	www.ralphlauren.global/dz
Austria	www.ralphlauren.eu/at
Albania	www.ralphlauren.eu/al
Andorra	www.ralphlauren.eu/ad
Belgium	www.ralphlauren.eu/be
Bosnia and Herzegovina​	www.ralphlauren.eu/ba
Bulgaria	www.ralphlauren.eu/bg
Cape Verde	www.ralphlauren.global/cv
Croatia	www.ralphlauren.eu/hr
Cyprus	www.ralphlauren.eu/cy
Czech Republic	www.ralphlauren.eu/cz
Denmark	www.ralphlauren.eu/dk
Estonia	www.ralphlauren.eu/ee
Ethiopia​	www.ralphlauren.global/et
Finland	www.ralphlauren.eu/fi
Greece	www.ralphlauren.eu/gr
Hungary	www.ralphlauren.eu/hu
Iceland	www.ralphlauren.eu/is
Kyrgyzstan​	www.ralphlauren.global/kg
Latvia	www.ralphlauren.eu/lv
Lithuania	www.ralphlauren.eu/lt
Luxembourg	www.ralphlauren.eu/lu
Malta	www.ralphlauren.eu/mt
Moldova	www.ralphlauren.eu/md
Montenegro​	www.ralphlauren.eu/me
Netherlands	www.ralphlauren.eu/nl
Norway	www.ralphlauren.global/no/en
Poland	www.ralphlauren.eu/pl
Portugal	www.ralphlauren.eu/pt
Romania	www.ralphlauren.eu/ro
Slovenia	www.ralphlauren.eu/si
Spain	www.ralphlauren.eu/es
Sweden	www.ralphlauren.eu/se
Slovakia	www.ralphlauren.eu/sk
Tunisia	www.ralphlauren.global/tn
Turkey	www.ralphlauren.global/tr
Turkmenistan	www.ralphlauren.global/tm

Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. Any purchase of product using this Website will be subject to these Terms of Sale.

We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.

The products available on the Website are offered for sale by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CHE-109.810.419. Our registered office is at 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 109.810.419 TVA. However, please be aware that Ralph Lauren provides specific payment services to complete your purchases on this Website through its affiliate, RL Finance B.V., located at World Trade Center, Tower A, level 8, Strawinskylaan 817, 1077 XX Amsterdam, The Netherlands.

Ralph Lauren runs a selective distribution network. On this basis, all our products are offered for sale through ourselves or a network of authorized distributors. Items bought on the Website are for consumer use only. Ralph Lauren reserves the right to limit quantities of items that can be purchased on the Website per individual customer to the maximum of 5 (five) items of the same reference (i.e. same style and color) and a total transaction limit of 50 (fifty) items to avoid that such items be purchased for commercial resale purposes. You may not purchase any product from our website for commercial resale purposes unless you are a Ralph Lauren authorized distributor.

In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.

 

Eligibility to purchase product from this Website

You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.

When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.

By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.

We only deliver to addresses within the Territory of the Website on which you make your purchase.

For example: if you purchase a product on www.ralphlauren.eu/be, we will only ship this product to addresses in Belgium.

Orders that are placed for delivery to addresses outside the relevant Territory will be automatically rejected during the order process.

 

Shopping Bag and Wish List

The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.

Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.

Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.

 

Making a purchase

In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.

Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.

Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.

The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched.

The contract for your order will be concluded in the relevant Territory and the language will be English.

Your credit or debit card will be charged when your order is ready for dispatch.

When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.

 

Products on this Website

Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on www.RalphLauren.eu in order to find the nearest points of sale.

In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.

 

RL Custom Shop

Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.

Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.

 

Prices

All prices shown on this Website are in Euros and inclusive of sales tax at the applicable rate. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.

The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.

Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.

From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.

 

Our right to refuse or cancel an order

We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.

We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.

 

Website Price Guarantee

If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Contact Us to request credit for a price adjustment or obtain further details.

 

Gift Packaging

Gift Packaging is available at no charge for most purchases made via the Website. When prompted at the checkout page, please let us know whether you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalised message, if you like, as well as a receipt (excluding pricing information).

We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.

If you have any questions, please Contact Us

 

Personal Shopping

Please call Customer Assistance and ask for a personal shopper to assist you with your purchase.

 

Customer Assistance:

Austria: +43 (0)179 567 656
Belgium: +32 (0)2 200 87 75
Czech Republic: +420 (0)239018033
Denmark: +45 (0)38322796
Finland: +358 (0)972519775
Germany: +49 (0)69 945 19 22 92
Greece: +30 2111982863
Hungary: +36 (0)17789747
Luxembourg: +352 2487 1775
Netherlands: +31 (0)20 2035212
Portugal: +351 217810276
Poland: +48 (0)223062326
Spain: +34 (0)912757399
Sweden: +46 (0)851761775

This service will help you to find the perfect gift, provide you with information and answer any questions you may have about our products or the Website.

 

Methods of Payment

Full payment is required before an order can be dispatched to you. We accept the following methods of payment:

•Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express, JCB and Paypal.
•Ralph Lauren Gift cards and Online gift certificates, if applicable.

In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled

By making an offer to purchase products through our Website, you authorise us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.

For your convenience, your credit or debit card information can be stored in your account. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.

We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

 

Order Tracking and Delivery

Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy Stated delivery times are estimates only, and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.

All responsibility and risk for the products you have purchased through this Website passes to you on delivery of such products to the shipping address you provided, as proved by our carrier’s delivery documentation. Please note that due to Covid, delivery against signature is unavailable. Our carrier’s proof of delivery shall be final and binding. You may track the shipping of your parcel using the link provided to you in the shipping confirmation email, also available on your Ralph Lauren account online. Our carrier shall confirm to you the date of delivery and provide an estimated time of delivery. Should you be absent on the confirmed date of delivery, the parcel may be stored at one of our carrier’s agency as notified to you and you shall be responsible for collecting your parcel directly at the carrier’s agency. Please note that a passport or ID card may be required by the carrier’s agency to collect your parcel. Alternatively, you may contact the carrier to arrange a new delivery date and time.

For security reasons, Ralph Lauren cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory. We do, however, have Ralph Lauren stores all over the world. Please use the Store locator on the Website to find the store nearest you.

 

Your right to Cancel an Order and Returns

You may cancel your order at any time from placing your order until thirty (30) calendar days of receipt of the product. For further details on our returns policy and how to cancel an order, please see our Returns Policy

 

Exchanges

We do not offer exchanges for non-faulty products. If you wish to purchase a new item, please place a new order through the Website or through our Customer Assistance.

 

Additional Provisions relating to Cancellations and Returns

Please note that following products cannot be returned (unless they are faulty):

•bespoke customised goods (including those ordered using the RL Custom Shop).
•perfume if the sealed packaging has been opened.
•swimwear and underwear where the hygiene strip has been removed (Please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip.)

We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.

We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Ralph Lauren store or any other point of sale.. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.

For further details on our returns policy and how to cancel an order, please see our Returns Policy

 

Customer Assistance

If you have any questions, comments or complaints about the goods you have ordered, please contact us at:

Ralph Lauren Europe Sàrl
Attention: Customer Assistance
24 Route de la Galaise
1228 Plan-les-Ouates
Switzerland

Phone number:

Austria: +43 (0)179 567 656
Belgium: +32 (0)2 200 87 75
Czech Republic: +420 (0)239018033
Denmark: +45 (0)38322796
Finland: +358 (0)972519775
Germany: +49 (0)69 945 19 22 92
Greece: +30 2111982863
Hungary: +36 (0)17789747
Luxembourg: +352 2487 1775
Netherlands: +31 (0)20 2035212
Portugal: +351 217810276
Poland: +48 (0)223062326
Sweden: +46 (0)851761775
Spain: +34 (0)912757399

If you would prefer to send us an email, you can do so by clicking Contact Us

You may also submit any complaint about the product ordered through the European Commission platform for Online Dispute Resolution accessible through the following internet address: http://ec.europa.eu/odr

 

Limitation of Liability

Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.

Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.

 

General

Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods via the Website and supersede all prior communications between you and us.

If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.

 

Governing Law and Jurisdiction

These Terms of Sale shall be governed and construed in accordance with the laws of your country of residence. In the event of a dispute in relation to any purchase under these Terms of Sale, you can bring legal proceedings against us in the of the country where we are registered (Switzerland) or the local courts in your country of residence

 

Country specific requirements

Estonia: In case you have not been able to settle a dispute arising under or in connection with these Terms of Sale (including non-contractual disputes) directly with Ralph Lauren within 15 days or any reasonable prolonged deadline notified by Ralph Lauren, then you may submit your complaint either to the out-of-court dispute settlement body the consumer complaints committee at the Estonian Consumer Protection Board (address: Pronksi 12, 10117 Tallinn, Estonia; e-mail: avaldus@komisjon.ee; tel. +372 6201 920; www. komisjon.ee) or the European Commission platform for Online Dispute Resolution as referred to above.

Finland: If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, if you are a consumer, you can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution. Before taking the matter to the Consumer Disputes Board, you should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi).

Slovakia: The supervisory authority for the sale of products to consumers in Slovakia is the Slovak Trade Inspection, P.O. Box 29, Prievozská 32, 827 99 Bratislava 27, Slovak Re/www.RalphLauren.it">it

For Global-E Terms of Sale, please click here 

TERMS OF USE

Last modified: June 2021

Terms of Use

Please read the following terms and conditions (the "Terms of Use") carefully before using this Ralph Lauren website (the "Website"). By accessing the Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Service for future reference.

This Website is operated by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CHE-109.810.419. Our registered address is 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 109.810.419.

In these Terms of Use the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.

Registration

You do not have to register to use the Website but will need to register to purchase goods via the Website. There are advantages in registering and creating an account with us. Not only will shopping be easier, but your experience with us will become more personalised over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information. Please note that Ralph Lauren respect your concerns about privacy and recognize the importance of being transparent on how we handle the personal information you provide us. Please read our Privacy Notice for more information.

Your Information

You agree that the information you provide to us will be true, accurate, current and complete in all respects. You also agree to notify us of any changes in this information. All personal information you provide to us when you use the Website will be used in accordance with our Privacy Notice, which is incorporated into these Terms of Use.

Products and Colours

Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on https://www.ralphlauren.co.uk/en/stores in order to find the nearest store.

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.

Terms of Sale

The information on this Website does not constitute a binding offer to sell the products described on the Website. All purchases made via the Website are subject to our Terms of Sale.

Ownership of Website Materials

All content on this Website including, without limitation, text, designs, graphics, logos, icons, images, films, audio clips, downloads, interfaces, code and software ("Website Material") is owned by or licensed to Ralph Lauren or our affiliates and is protected by copyright, trade mark and other applicable laws. Your use of the Website does not entitle you to any intellectual property rights or any other rights in the Website Material, other than the limited rights of use granted to you pursuant to these Terms of Use.

All trade marks, logos, service marks and trade names displayed on this Website are registered and/or unregistered trademarks of Ralph Lauren, its affiliates (including without limitation Ralph Lauren Media LLC and Ralph Lauren Corporation), their respective licensors or content providers, or other third parties. All of these trade marks, logos and service marks are the property of their respective owners. Nothing on this Website shall be construed as granting any licence or right to use any trade mark, logo or service mark displayed on the Website without the owner's prior written permission, except as otherwise described in these Terms of Use. Ralph Lauren and our affiliates reserve all rights not expressly granted in and to the Website and the Website Material.

Your use of the Website

You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trade mark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.

You may not use contact information provided on the Website for unauthorised purposes, including marketing. You agree not to interrupt or attempt to interrupt the operation of the Website in any way - including through the use of any hardware or software intended to damage or interfere with the proper working of the Website - or to intercept any data (including personal information) transmitted via the Website.

Ralph Lauren reserves the right to restrict or terminate your access to, or use of, the Website or any feature or part of it at any time if you breach the Terms of Use or for any other reason whatsoever without notice. Termination or limitation of your access or use will not waive or affect any other right or relief to which Ralph Lauren may be entitled, at law or in equity.

Material You Submit

You may not use this Website to upload to, distribute or otherwise publish any content that:

• infringes any rights of third parties, including without limitation their intellectual property rights;
• breaches any applicable local, national or international law or regulation;
• is fraudulent, or has any fraudulent purpose or effect;
• is contrary to public policy and/or accepted moral standards, including without limitation: pornographic or sexually explicit images; obscene or offensive messages; material which is defamatory or libellous of any person or which is invasive of their privacy or publicity rights; material harmful to minors; material likely to incite crimes or offences; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material promoting computer piracy or any other criminal offence; anything likely to harass, upset, embarrass or alarm another person or cause them to harm themselves; or any material likely to misrepresent your identity or impersonate another person (including by submitting material intended to give the impression that it is originated by Ralph Lauren or any other person);
• contains among others things and without limitation viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or any computer software or hardware;
• acts contrary to Ralph Lauren's interests, in particular by modifying, damaging, or overloading the Website;
• is inconsistent with reasonable use of the Website (for example by submitting the same material repeatedly); or
• promotes any commercial activity whatsoever, for example by sending promotional or advertising messages or spam.

In the event you submit any material via the Website:

• .you warrant that you own or otherwise control all the rights (including all intellectual property rights) to such material, and that such material complies in all respects with these Terms and Use;
• you grant Ralph Lauren and its affiliates and agents a non exclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media; and
• you acknowledge that we have no obligation of confidentiality in relation to any material you submit to us.

Links

This Website may contain links to other websites, some of which are operated by Ralph Lauren or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites.

Neither you nor any third party acting on your behalf may link to any page of this Website.

You or third parties acting on your behalf may not (i) use our proprietary marks and logos (including without limitation "Polo", "Ralph Lauren", "Polo Ralph Lauren", Lauren" and "Denim & Supply") as meta tags or any other "hidden text"; or (ii) use framing technology to enclose any content included on the Website, without our prior written consent.

Infringement Notice

We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:

Ralph Lauren Europe Sàrl. Atencion: IP and Brand Enforcement Director, 24 Route de la Galaise, 1228 Plan-les-Ouates Suisse. Email : Brand.Protection@ralphlauren.com

In order for us to more effectively assist you, the notification must include all of the following:

• a description of the copyrighted work you claim has been infringed;
• information reasonably sufficient to locate the material in question on the Website;
• your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Ralph Lauren to contact you;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
• a signed statement by you confirming that all of the information in your notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Ralph Lauren reserves the absolute right to remove any material from the Website in it sole discretion at any time.

Disclaimer

The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.

Ralph Lauren provides you with access to the Website on the basis that, to the maximum extent permitted by law, we exclude all warranties, representations, conditions and other terms of any kind (including, without limitation, any warranty that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely.

Liability

Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.

Nothing in these Terms of Use excludes or limits any person's liability for death or personal injury arising from their own negligence, nor any person's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms of Use affects your statutory rights as a consumer.

Indemnification

You agree to indemnify and to keep indemnified Ralph Lauren, our affiliates and their respective officers, directors, employees, contractors, agents, licensors, service providers, sub-contractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, (including reasonable legal fees) arising or resulting from your use of the Website and any violation of these Terms of Use. Ralph Lauren reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate fully with Ralph Lauren in the defence of such matter.

Governing Law and Jurisdiction

These Terms of Use shall be governed and construed in accordance with English law. Disputes arising under or in connection with these Terms of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.

If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

General

These Terms of Use, as supplemented by any additional documents referred to in them and any policies or rules posted on this Website, constitute the entire agreement and understanding between you and Ralph Lauren with respect to the subject matter and supersede all prior communications (oral or in writing) between you and us.

We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Website. Accordingly, you should check the date of these Terms of Use (which appears at the top of this page) and review any changes since the last version. Your continued use of this Website following the posting of changes to these Terms of Use or other policies means you accept the changes.

If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Clause headings are for convenience only and do not affect the interpretation of these conditions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Use will not be interpreted as a waiver of our rights or remedies.

You may not transfer any of your rights or obligations under these Website Terms of Use without our prior written consent. We may transfer any of our rights or obligations under these Website Terms to any of our subsidiaries or affiliates or any third party designated by Ralph Lauren.

How to Contact Us

If you have any questions, comments or complaints about these Terms of Use or this Website, please contact us at:

Email: CustomerAssistance@RalphLauren.co.uk

Phone: +44 (0) 203 450 7750

Thank you for visiting us at www.RalphLauren.co.uk

If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are faulty, certain products cannot be returned:

• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.

We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

If you have any questions about the returns procedure, please do not hesitate to contact us.

Our Customer Assistance team are available to help by clicking here and selecting what your query is regarding.

Our team aim to respond within 48 hours. 

• Sunday to Friday from 08.00 to 21.00 CET
• Saturday – Closed